Terms & Conditions

DigiSlash Agency provides digital marketing and business growth services, including:

• Digital marketing strategy and business consultation.
• Social media management and content marketing.
• Graphic design, video editing, reels and motion graphics.
• Meta, Google, YouTube, TikTok and other agreed advertising services.
• Website development and e-commerce solutions.
• Google Tag Manager (GTM), Google Analytics 4 (GA4), Meta Pixel, Conversions API (CAPI), server-side tracking and e-commerce analytics.
• Campaign reporting, performance analysis and conversion optimization.

The exact scope, deliverables, platforms, timelines and fees will be specified in the selected package, quotation, proposal, invoice or written agreement.

1.1 Scope of Work

Only the services expressly included in the agreed package or proposal are covered by the quoted service fee.

Additional deliverables, platforms, revisions, meetings, development work, campaigns or other requests outside the agreed scope may require additional fees and written approval.

Website development, professional shooting, travel, talent, voice-over, premium software, stock assets and third-party subscriptions are excluded unless specifically included in writing.

DigiSlash Agency follows a structured workflow to ensure clear communication, accountability and organized project delivery.

• Inquiry & Discovery: We understand the client's business, objectives, target audience and requirements.
• Proposal & Scope Confirmation: We provide the recommended services, deliverables, timeline and pricing.
• Payment & Confirmation: The project is confirmed after the required payment is received and verified.
• Client Onboarding: The client provides necessary business information, brand assets, account access and other materials.
• Strategy & Planning: We prepare the agreed strategy, content plan, campaign plan or project roadmap.
• Project Allocation: The project is assigned to the relevant team members.
• Execution & Production: Work is completed according to the agreed scope and timeline.
• Review & Feedback: The client reviews the submitted work and provides consolidated feedback.
• Revision & Approval: Revisions are completed according to the applicable package or proposal.
• Delivery & Reporting: Deliverables, reports and project updates are shared through the agreed communication channel or client portal, where applicable.
• Review & Renewal: For recurring services, performance and upcoming priorities are reviewed for the next service period.

2.1 Project Timeline

The project timeline begins when the required payment, information, account access, materials and approvals have been received.

Delays caused by the client, third-party providers, advertising platforms or circumstances beyond the Agency's reasonable control may affect delivery dates. The Agency will communicate material delays and revised timelines where reasonably possible.

3.1 Monthly Service Period

The service period, start date, renewal date and included deliverables will be defined in the relevant proposal or invoice.

Monthly packages cover the deliverables and services agreed for the applicable service period. Unused deliverables do not automatically roll over to the next month unless agreed in writing.

3.2 Package Limitations

The Agency will provide services according to the selected package. Requests beyond the agreed scope may be quoted separately.

Any change in package, deliverables, platforms or responsibilities must be mutually agreed in writing.

4.1 Monthly Packages — 100% Advance

Monthly service packages must be paid in full in advance before work begins for the applicable service period.

The first service period begins after the required payment has been received and verified.

Subsequent monthly payments must be completed before the next service period begins.

The applicable service fee, start date and renewal date will be stated in the proposal or invoice.

The Agency is not obligated to begin or continue work for a new service period until the required payment is received.

Any alternative payment arrangement must be approved and documented in writing by the Agency.

4.2 Project-Based Services

For one-time projects, custom development, production work or other project-based services, the payment schedule will be stated in the relevant quotation or proposal.

If no alternative schedule is agreed in writing, the default payment structure is 50% advance and 50% at the agreed milestone or before final delivery, as specified in the proposal.

4.3 Training, Consultation & Audits

Training, consultation, audits and booked meetings must be paid for according to the relevant quotation or booking terms. Advance payment is required where stated before a session or service is confirmed.

4.4 Advertising Budget & Third-Party Expenses

The Agency's service fee is separate from advertising spend and third-party expenses unless expressly stated otherwise.

The client is responsible for applicable advertising budgets, platform charges, taxes, hosting, domains, software subscriptions, stock assets, payment gateway charges and other third-party costs that are not included in the written agreement.

4.5 Late or Failed Payments

If a payment is overdue, reversed, disputed or unsuccessful, the Agency may notify the client and pause work or scheduled deliverables until the issue is resolved.

Outstanding contractual amounts remain payable. Any suspension or withholding of deliverables will be subject to applicable law and the relevant agreement.

5.1 Cancellation Notice

For recurring monthly services, the client must submit a written cancellation request at least 15 calendar days before the next renewal date.

The request must be sent to info@digislashagency.com or submitted through another official communication channel designated by the Agency.

The client should retain written confirmation of the cancellation request.

5.2 Current Service Period

Cancellation does not automatically terminate obligations for the already-paid current service period.

The Agency will continue providing the agreed services for the applicable period unless both parties agree otherwise or the service is suspended or terminated under these terms.

5.3 Late Cancellation Requests

If the client submits a cancellation request fewer than 15 calendar days before the next renewal date, the request may not be processed for the immediately upcoming renewal.

The Agency will confirm the applicable cancellation date and any payment obligations in writing, subject to applicable law and the existing agreement.

5.4 Cancellation by the Agency

The Agency may suspend or terminate services for material breach of the agreement, non-payment, unlawful instructions, serious misuse of services or abusive or threatening conduct.

Where appropriate, the Agency will provide written notice and a reasonable opportunity to resolve the issue. Immediate suspension may be necessary where continuing the service presents a legal, security or safety risk.

Any resulting refund or other remedy will be assessed under the Refund Policy and applicable law.

DigiSlash Agency aims to handle refund requests fairly and transparently.

6.1 Monthly Service Fees

Monthly service fees are non-refundable once the applicable service period has commenced, subject to applicable law and agreed exceptions.

The client should review the package scope, service period, payment schedule and cancellation requirements before making payment.

A cancellation request does not automatically create an entitlement to a refund for the current service period.

6.2 Before Work Begins

If a client requests cancellation before work begins, the Agency will review the request based on the applicable agreement, costs already incurred, services already performed and applicable law.

Any refund due will be assessed and communicated in writing.

6.3 Project-Based Services

For one-time projects, fees attributable to completed work, approved deliverables or services already performed are generally non-refundable, subject to applicable law and the written agreement.

If a project is cancelled before completion, the Agency will assess the work completed, payments received, committed costs and remaining obligations to determine any refund or other remedy that may be due.

6.4 Training, Consultation & Audits

Fees for completed training, consultation sessions, audits or reports are generally non-refundable, subject to applicable law and agreed exceptions.

For advance-paid sessions that have not taken place, cancellation, rescheduling and refund eligibility will depend on the booking terms communicated before payment and applicable law.

6.5 Advertising Spend & Third-Party Charges

Advertising spend and third-party charges are separate from the Agency's service fees.

The Agency cannot guarantee that advertising platforms or third-party providers will issue refunds. Any refund received on behalf of the client will be handled according to the applicable agreement, provider policies and law.

6.6 Refund Request Procedure

Clients must submit refund requests in writing to info@digislashagency.com and include:

• Client or business name.
• Invoice or transaction reference.
• Service or package purchased.
• Payment date and amount.
• Reason for the request.
• Relevant supporting documents, where applicable.

The Agency will review the request, communicate its decision and, where a refund is approved or required, arrange processing through an appropriate payment method. Processing time may depend on the payment provider or financial institution.

Nothing in this policy excludes or limits any mandatory consumer rights or remedies under applicable law.

The number of included revision rounds, revision scope and approval procedure will be defined in the applicable package or proposal.

Revisions must remain within the original agreed brief and deliverable.

A revision does not include an entirely new concept, strategy or deliverable.

Requests exceeding the included revision limit or changing an approved direction may incur additional charges.

Clients should provide clear, consolidated feedback within the agreed review period.

Substantial changes requested after approval may be treated as additional work.

The Agency may request written approval before publishing content, launching campaigns, implementing significant website changes or changing agreed offers.

The client agrees to:

• Provide accurate business, product, pricing and offer information.
• Supply required brand assets, content, approvals and account access.
• Ensure they have the rights and permissions required for materials supplied to the Agency.
• Review submitted work and provide timely feedback.
• Make payments according to the agreed schedule.
• Maintain sufficient advertising funds where applicable.
• Ensure product availability, fulfilment, customer support and sales operations are prepared for campaign activity.
• Inform the Agency of material changes that may affect the project.

The Agency is not responsible for delays or performance issues caused by inaccurate information, unavailable inventory, insufficient advertising funds, delayed approvals or other client-side factors.

DigiSlash Agency applies professional marketing practices, strategy, creative development, campaign management and data analysis to support business growth.

However, no specific sales volume, revenue, lead count, ranking, engagement, reach, conversion rate or return on ad spend (ROAS) is guaranteed, unless expressly defined in a separate written agreement.

Results may be influenced by advertising budgets, competition, pricing, product-market fit, website performance, customer experience, fulfilment, seasonality, platform policies, account restrictions, tracking limitations and other factors outside the Agency's reasonable control.

The Agency will deliver the agreed services with reasonable professional care but does not control independent advertising platforms or their decisions.

The client retains rights to materials they supply, subject to any third-party rights.

Ownership or usage rights for final custom deliverables will transfer to the client upon full payment, as specified in the proposal.

Third-party assets, fonts, software, music, stock footage and licensed materials remain subject to their respective licence terms.

Editable source files, project files, unused concepts and working drafts are excluded unless expressly included in the agreement.

The Agency may display completed work in its portfolio or marketing materials only where the client has provided permission or the written agreement expressly allows it.

Both parties must take reasonable steps to protect confidential business information, account credentials, customer data and project materials.

The Agency will use client access only for authorized work. Clients should provide appropriate role-based access wherever possible and remain responsible for account ownership, billing arrangements and security settings unless otherwise agreed in writing.

Where applicable features are available, clients may access the DigiSlash client portal to review project status, deliverables, feedback, reports and other project information.

Reporting may depend on manual updates, third-party integrations and data availability. Platform-reported metrics may differ from actual business results or from metrics shown by other systems.

The Agency will communicate material limitations where reasonably possible.

Project instructions, approvals, change requests, cancellations and payment confirmations should be recorded through the agreed official communication channels.

If a dispute arises, both parties should first attempt to resolve it through good-faith discussion and written clarification.

If the matter cannot be resolved informally, it may be referred to the appropriate competent authority or dispute-resolution process under applicable law in Bangladesh.

DigiSlash Agency may update these terms when services, business processes or legal requirements change.

Material changes will be communicated to clients and applied to existing engagements only as permitted by the existing agreement and applicable law. Where consent is required, the Agency will seek that consent.

By approving a proposal, confirming an order or making payment for a service, the client acknowledges that they have had the opportunity to review these Terms & Conditions and the applicable service-specific agreement.

The proposal, invoice and package description should be read together with these terms. If a specific written agreement expressly varies a provision of these terms, that provision will apply to the extent permitted by applicable law.